Member Outreach Coordinator

Profile

What are important things YOU need to know about this role?
Must be a Maryland Resident or willing to become a Resident
Schedule: Monday - Friday. Some evenings and weekends will be required to attend community outreach and health fair events.
Hybrid Schedule permitted to work a few days from home with a few days onsite at our Baltimore, MD office.
What will YOU be doing for us?
Design and develop programs utilizing full understanding of client outreach requirements targeted at increasing member access to dental care.
What will YOU be working on every day?
Assess client contracts and determine organization's requirements in relation to access and outreach efforts.
Develop and customize member outreach programs and activities designed to meet client requirements.
Develop necessary education and outreach materials for the target market.
Develop and implement outbound calling strategies in coordination with internal resources.
Utilizing internal technological resources deploy automatic calls (i.e. Robocalls) to increase member awareness of benefits in an efficient manner.
Identify appropriate community relationships and develop partnerships designed at increasing visibility of client programs.
Develop appropriate presentations and trainings for use in the community to increase education and use of member benefits and the ability to verbally deliver in public setting.
Regularly report on all outreach efforts for client review and feedback.
Regularly monitor access rates by client and provide regular reporting to demonstrate result of outreach and education efforts.
Monitor and stay current with industry trends in dental Medicaid plans and member outreach.
Additional Responsibilities:
Mentor other individuals within the department to ensure accuracy and efficiency.
Assist with special projects.
What qualifications do YOU need to have to be GOOD candidate?
Required Level of Education, Licenses, and/or Certificates
Associates Degree in Business, related field or equivalent work experience
Required Level of Experience 2 to 5 years of job related experience in the area of health or dental insurance
Required Knowledge, Skills, and Abilities Intermediate knowledge of general computer software. (Excel, MS Word)
Ability to remain organized with multiple interruptions
Ability to manage multiple projects and ensure deadlines are met
Ability to build effective and collaborative working relationships
Ability to work with a diverse group of individuals with both internal and external customers
Strong interpersonal skills and ability to quickly establish rapport with people
Commitment to providing the highest level of customer service
Excellent attention to detail
Excellent time management skills
Excellent communication skills, written and verbal
What qualifications do YOU need to have to be a GREAT candidate?
Preferred Level of Education, License, and/or Certificates Bachelor's Degree in Business or related field
Preferred Level of Experience 3-5 years of experience in a managed care environment.
2 years of experience in developing and implementing member/provider communications or outreach programs, or experience in analyzing healthcare data.
Prior experience in a Medicaid and/or managed care environment
Previous project management experience
Preferred Knowledge, Skills, and Abilities. Knowledge of statistical analysis techniques

Company info

Sign Up Now - ProjectManagementCrossing.com