Care Delivery Product Manager

Profile

Job Information
Humana
Care Delivery Product Manager
in
Canton
Ohio
Description
As the Lead Provider Product Manager, you will be accountable for leading the organization’s provider product strategy of delivering integrated care, resulting in improved health outcomes for patients. Leveraging your expertise in customer-centric design, you will partner with key internal and external stakeholders, to define the vision, roadmap, business requirements and success metrics that further strengthen the organization’s provider partnerships towards integrated care delivery.
Responsibilities
In a fast-paced environment you will leverage your extensive experience in forming customer insights to develop a strategy and roadmap to deliver healthcare provider solutions. You will lead all phases of the product life cycle, from inception to introduction into the marketplace. Once products are launched, monitors efficacy of products and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segment, adjusting products over time to continue to achieve the desired outcomes. This role plays an integral part in the organization’s clinical strategy and will leverage your incredible leadership, problem solving, creativity, and execution skills.
Responsibilities:
Using customer insights to prioritize and define the provider product roadmap
Discover, collect, analyze, validate, communicate and address problems found in the market
Assess the organization’s distinctive capabilities and competencies that deliver value to customers
Deploy market based strategies that solve customer problems and lead the execution across various teams, including go to market strategy in partnership with all stakeholders
Leads cross-functional product teams across organization, including external partnerships
Collect and articulate compelling business rationale for making product investment decisions, including financial projections and risk identification
Monitor and analyze KPIs
Lead and coordinate the development of customer journey maps and personas, ensuring integrated product experiences
Working in a matrixed organization with accountability from design to delivery of fully-developed products that meet the needs of the customer
Travel up to 25% within the United States
Role Essentials
Bachelor’s degree
7 years of product management experience and/or customer engagement strategy experience
4 years of healthcare strategy leadership
Self-motivated with strong interpersonal, communication, presentation and organizational skills
Proven ability to influence and lead cross-functional teams
Demonstrated success in launching successful clinical products and services
Strong analytical capabilities
Experience working directly with healthcare providers
Experience with healthcare technology, clinical workflows, and interoperability standards
Project management experience
Ability to work with customers in multiple US time zones
You must provide your own high speed DSL or a cable modem. Satellite and/or wireless internet connections are NOT permitted. A minimum internet speed of 10x1 (10mbs download x 1mbs upload) internet speed is required.
Role Desirables
Master's Degree, MBA
Experience working with cloud based voice solutions (Cisco, Avaya, Genesys, etc.)
Knowledge of healthcare technology, EHR workflows, data and integration, interoperability standards including FHIR, Smart on FHIR, X12
Knowledge of Salesforce Health Cloud
Experience in customer segmentation and persona development
Scheduled Weekly Hours
40
About Us
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
Equal Opportunity Employer
It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailbox
tas
**** for assistance.
Humana Safety and Security
Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailbox
tas
**** to validate the request.
California Residents
If you are a California resident and would like to review our California Consumer Privacy Act (CCPA) Policy click here:
CA Resident Privacy Policy

Company info

Sign Up Now - ProjectManagementCrossing.com