ServiceNow ITBM PPM Product Owner and Process Transformation Lead

Profile

Description

The Lead Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Lead Product Owner works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

The Lead Product Owner maximizes value of product created by Agile team. Liaises with stakeholders and the development team ensuring the right product is being built, in the right order, within budget and by the deadline. Serves as the Agile team's primary contact for information, work prioritization, and decision-making. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action. Is a process transformation champion, leads assigned areas on their maturity journeys and ensures the ServiceNow platform capabilities support the organization’s process maturity roadmap.

Required Qualifications

Proficient with ServiceNow ITBM-PPM Product or commitment to achieve proficiency in first 90 days

Advanced experience as a Product Owner/Manager

End-user experience advocate

Progressive transformative thought leader

Five years of Project and Program Management Experience

Strong experiential knowledge of Project and Program Management Best Practices

Highly skilled communicator and serves as a Subject Matter Expert for Sr Leadership readouts

High competency in building reports for the appropriate audience with the right level message

Experience with multiple SDLC methodologies and disciplines (Agile, SAFe, Product Centric, Rapid Development)

Operates strategically and understands the big-picture ServiceNow landscape

Develops strategic roadmap and owns/manages the ServiceNow PPM backlog

Knowledgeable with Azure DevOps, JiraAlign, and other Agile tools and processes

Be the voice of PPM for Humana. Participate in annual convention and work with ServiceNow to improve the PPM product (PAC)

Accountable for the successful implementation of bi-annual ServiceNow upgrades

Ensures tight coordination with all PPM process owners and NOW platform module POs

Experienced process transformation champion

Goal and resulted oriented with proven delivery track record

Strong interpersonal skills, emotional intelligence and relationship builder

Manages the end-user support team (currently 2 resources)

Master collaborator and constructively maintains cross-functional partnerships

Bachelor’s degree and 8 years of technical experience, or equivalent and 2 years of project leadership experience

Preferred Qualifications

ServiceNow PPM Expertise

SAFe SPC Certification

Additional Information

#remote

Scheduled Weekly Hours

40

About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.

Humana Safety and Security

Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailboxtasrecruit@humana.com to validate the request.

California Residents

If you are a California resident and would like to review our California Consumer Privacy Act (CCPA) Policy click here:

CA Resident Privacy Policy

Company info

Humana Inc.
Website : http://www.humana.com