Director of Client Services

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Aon Is Looking For Director of Client Services  As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon's Consumer Benefit Solutions Group in Lake Mary, FL.  This position will report directly to the Senior Vice President of Operations (SVP). Your Impact As Director of Client Services The Director of Client Services will manage Operations team members, providing guidance and serving as a point of escalation. The Director of Client Services will make recommendations regarding process improvement, achieving operational goals and capacity management. The Director of Client Services’ time will vary from day to day based on current client, broker and carrier needs. Job Responsibilities:Responsible for leading a quality client service team that is efficient, effective, responsive and dedicated to delivering operational excellence within Aon Risk Solutions.Responsible for establishing operational goals, expectations and performance standards for the designated Service Center, and for ensuring consistency in utilization of standard documentation and defined standard operating procedures.Interacts with lead consultant/broker as neededManages high profile cases/projectsAssigns personnel to individual casesAdvises SVP, Operations of individual case status on a regular basis The Director may serve as an escalation contact for clients within the designated Service They may be responsible for ensuring client confidence and client satisfaction is delivered. Attends and/or conducts status calls and implementation calls as necessary.Makes recommendations on operational issues, voluntary product program enhancementsResponsible for ensuring revenue and expenses meet or exceed forecasted targetsSeeks feedback from clients to assess satisfaction level Consolidates and interprets post enrollment reviews with client, lead consultant and other applicable Makes recommendations for improvement You Bring Knowledge and Expertise Required Experience:Ten years of experience in project management or benefit enrollment areas Expert knowledge of Employee and Voluntary benefitsExperience in a supervisory capacityMicrosoft Office proficiency Ability to understand and measure financial metricsExceptional Customer Service Skills and problem-solving abilities Education:Bachelor’s degree in relevant discipline or equivalent years of industry experience.  We offer youA competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. #LI-HL2 2509861,qualifications:UNAVAILABLE,responsibilities:Aon Is Looking For Director of Client Services  As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon's Consumer Benefit Solutions Group in Lake Mary, FL.  This position will report directly to the Senior Vice President of Operations (SVP). Your Impact As Director of Client Services The Director of Client Services will manage Operations team members, providing guidance and serving as a point of escalation. The Director of Client Services will make recommendations regarding process improvement, achieving operational goals and capacity management. The Director of Client Services’ time will vary from day to day based on current client, broker and carrier needs. Job Responsibilities:Responsible for leading a quality client service team that is efficient, effective, responsive and dedicated to delivering operational excellence within Aon Risk Solutions.Responsible for establishing operational goals, expectations and performance standards for the designated Service Center, and for ensuring consistency in utilization of standard documentation and defined standard operating procedures.Interacts with lead consultant/broker as neededManages high profile cases/projectsAssigns personnel to individual casesAdvises SVP, Operations of individual case status on a regular basis The Director may serve as an escalation contact for clients within the designated Service They may be responsible for ensuring client confidence and client satisfaction is delivered. Attends and/or conducts status calls and implementation calls as necessary.Makes recommendations on operational issues, voluntary product program enhancementsResponsible for ensuring revenue and expenses meet or exceed forecasted targetsSeeks feedback from clients to assess satisfaction level Consolidates and interprets post enrollment reviews with client, lead consultant and other applicable Makes recommendations for improvement You Bring Knowledge and Expertise Required Experience:Ten years of experience in project management or benefit enrollment areas Expert knowledge of Employee and Voluntary benefitsExperience in a supervisory capacityMicrosoft Office proficiency Ability to understand and measure financial metricsExceptional Customer Service Skills and problem-solving abilities Education:Bachelor’s degree in relevant discipline or equivalent years of industry experience.  We offer youA competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. #LI-HL2,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2022-05-20T16:56:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2023-05-20T16:57:00.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:****Mary,addressRegion:Florida,streetAddress:605 Crescent Executive Court nPrimera Towers III ,postalCode:32746,addressCountry:United States}}}

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