Sr. Manager of Worldwide Support Programs

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Sr. Program Manager, Worldwide Support
**MEMBERS ONLY**SIGN UP NOW***. Worldwide Support is a Global organization providing 24/7 support in over 150 countries in 20 different languages.
We are proud of our 96 CSAT rating and an average NPS over 90 for the last 8 years but are never satisfied. We strive to learn,
innovate,
and continuously improve. We are looking for a Sr. Program Manager to join our high-performance team that will work across **MEMBERS ONLY**SIGN UP NOW***. leadership to plan, organize, prioritize, and execute our most strategic global projects and initiatives.
Responsibilities
Collaborate with support leadership to help define, prioritize, and document our strategy while maintaining processes to drive accountabilities to hit our strategic support goals
Partner with the Global Readiness team to ensure projects are properly planned and prioritized
Define projects and programs and drive the priorities and standardization across our Global Support team while finding opportunities to improve communications and our team's effectiveness
Support and build cross-functional relationships with key partners across the organization, helping to motivate teams and individuals to achieve goals
Drive cross-departmental initiatives to increase efficiency and reduce operational costs
Plan and execute management key meetings, all-hands meetings, company offsites, and other special projects
Partner with finance to ensure effective budget management
What are we looking for:
We are seeking a seasoned mid-career to Senior Program Manager with a proven track record of successfully managing multiple technical and non-technical programs and projects of various complexities.
Strong understanding of people, processes, and tools needed to support a highly technical Support Organization
Proven ability to create effective relationships, influence and collaborate internally and externally at all organizational levels
Effectiveness driving complex multi-stakeholder planning processes, driving cross-team programs to achieve desired results while mitigating risks
Ability to manage scope, schedule, budget, quality, risk, communications, procurement, and integration management
Competencies in strategic leadership, organizational agility, cross-team collaboration, working toward results, and written and verbal communications
Required Skills:
Bachelor’s degree or equivalent in a relevant discipline
At least 7-11 years of Support project/program management experience
Demonstrated experience in developing detailed project plans and documentation for medium and large technical projects (
i.e.
requirements, communication plans, governance models, status reports, etc.)
Excellent professional verbal and written communication skills are a must; able to clearly communicate technical concepts to both technical and non-technical audiences
Exceptional interpersonal skills with the ability to partner effectively with other team members of different backgrounds and levels of experience
Professional certification in Program and/or Project management e.g., PMP,
PgMP
, Agile
About us
Founded in 2009 and headquartered in San Jose, California, **MEMBERS ONLY**SIGN UP NOW***. is a passionate team of 6000 employees worldwide. Our people (we call ourselves “
Nutants
”) are the heartbeat of
#LifeAt**MEMBERS ONLY**SIGN UP NOW***.
and one of the many things that makes **MEMBERS ONLY**SIGN UP NOW***. a great place to work at. We share an intellectual curiosity, a bias for action, and an obsession for our customers. We are builders and problem solvers with an entrepreneurial spirit. Above all, we celebrate what makes each of us unique.
We are humbled to be recognized as one of
Bloomberg’s Top 50 Companies to Watch in 2020
and one of the
Fortune 100 Best Companies to Work For® 2020
We’re growing fast and disrupting the computing industry. Join us and make your mark.
About our business
**MEMBERS ONLY**SIGN UP NOW***. is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. Companies around the world use **MEMBERS ONLY**SIGN UP NOW***. software to leverage a single platform to manage any app, at any location, at any scale for their private, hybrid and multi-cloud environments.
The pay range for this position at commencement of employment is expected to be
between $108,000 and $267,600 year; however, base pay offered may vary depending
on multiple individualized factors, including market location, job-related knowledge,
skills, and experience. The total compensation package for this position may also
include other elements, including a sign-on bonus, restricted stock units, and
discretionary awards in addition to a full range of medical, financial, and/or other
benefits (including 401(k) eligibility and various paid time off benefits, such as
vacation, sick time, and parental leave), dependent on the position offered. Details
of participation in these benefit plans will be provided if an employee receives an
offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the
right to modify base salary (as well as any other discretionary payment or
compensation program) at any time, including for reasons related to individual
performance, Company or individual department/team performance, and market
factors.
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer.
The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. **MEMBERS ONLY**SIGN UP NOW***. hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
**MEMBERS ONLY**SIGN UP NOW***. believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.
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