Senior Project Manager

Profile

Critical Mass is looking for a Senior Digital Project Manager to join our team! Are you a creative and strategic thinker who loves learning everything there is to know about a client’s brand, business, and customer? Have you worked with multidisciplinary teams, and know what it takes to deliver a digital experience that can improve the lives of customers, and surpasses the goals of clients?
As a Senior Project Manager, you are excited about the potential to navigate the client services and project delivery worlds by your proactive communication of project statuses, issues, and opportunities to clients. You have a passion for digital project delivery as well as client services and want to work with globally admired brands.
You will:
Manage Client Relations by...
Acting as primary contact of communicating needs between the client, team, and vendors.
Understanding your client’s short and long-term goals, as well as their competition.
Creating opportunities for deeper collaboration and interaction that reinforces the client’s status as an innovative participant in the creation of cutting-edge solutions.
Informing clients how to drive project success.
Delivering solutions to drive consensus for problems in a professional and timely manner.
Providing internal teams with appropriate insight into client’s strategic business initiatives.
Ensure Project Excellence by...
Supporting developing solutions to drive client business.
Maintaining a unique perspective of a common goal to increase knowledge, communication, and awareness between team members and the client.
Aligning the team to project goals by sharing client insights and objectives.
Creating solid project plans with top-down and bottom-up budgets to support clients’ interests.
Executing project plans according to established procedures, channels, and expectations.
Participating in both client and internal meetings.
Coordinating project deliverables and guiding the team on potential risks.
Defining, negotiating, communicating, implementing, and monitoring quality standards on all project deliverables.
Managing project communication and document issues and changes that affect the project.
Creating a positive, team-oriented environment that promotes award-winning work.
Forecasting, tracking, and managing project budgets and revenue, POs, and invoices.
Identifying, analyzing, prioritizing, mitigating, and communicating project risks.
You have:
3-7 years-experience managing a variety of digital project types
; site builds, ecommerce, marketing campaigns, microsites, and maintenance.
Knowledge of programs, projects, and management processes and toolsets.
Strong understanding of how to manage and control project scope, schedule, budget, and resource management / reporting and change management, project roadmap development, and revenue forecasting.
Advanced knowledge of Project Management principles, methods, and techniques.
The ability to tactically organize and structure activities, paying particular attention to detail.
Demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, eCommerce, and Internet Technologies
Strong leadership and decision-making skills to facilitate effective task and resource management.
Demonstrated excellence in interpersonal skills, with strong problem-solving skills related to account management.
Demonstrated communication, presentation, management, facilitation, and negotiation skills.
A solutions-oriented mindset with the ability to lead by example.
The ability to stay focused on driving goals in high-pressure situations.
Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to
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