TPA Service Integration Manager

Profile

, Netherlands

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

December 2, 2022

Business unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

Where you fit in

Enterprise Technology Services & Operations Management (ETSOM) is responsible for secure and reliable operations of all common Enterprise IT services. Within ETSOM, Identity & Security SOM is responsible for Identity, Access & Security related services to Shell users, business partners and Shell clients. I&S is a highly dynamic and motivated global group (60-70 FTE) of IT professionals.

This role of Service Integration Manager for the Third Party Access (TPA) Service specializing in third party company & identity management and providing access solutions for Non-Shell users. The TPA Service is providing controlled and restricted access to any external and/or Joint Venture user to Shell data, resources, servers and/or applications. This is primarily done via SIMAAS (PINGID) authentication, Citrix solution (R-DTAO) and/or network-based (VPN) solutions.

What’s the role?

The Service Integration Manager – TPA is responsible for managing the delivery of the day-to-day E2E operations of the TPA service, acts as the main focal for consultation with the businesses on Third-Party Access requests.

The Service Integration Manager – TPA is also responsible for:


Facilitating on-going business emergency requests, escalations and actions needed for Third Party related to specific situations or Service at Risk.
Ensuring compliance and effective controls across the board for TPA.
Lead TPA Forum connects with all line of businesses.
Face-off for audit (SIA / External audit)

Ensuring financial recovery of TPA service
Liaise with ITSO Demand and Planning Management resources to ensure that proper funding and business agreements are in place
Performing supplier management for TPA request management activities.
Monthly service review for partially outsourced operations
Working closely together with other SOM organizations (Connectivity SOM and Productivity SOM) that are needed to deliver the TPA service
Technical consulting on network designs and firewall rules changes.
Technical consulting on Citrix and application scripting.
Working closely together with Domain Natural Team, portfolio management, Architecture, Access Centre of Excellence, IRM, Cyber defence etc.
Provide Subject Matter Expertise support for new “Service Development” projects, landscape reviews and assessments
Working on enhancements (continuous improvement) to TPA service (e.g., improving the ServiceNow catalogues and workflows)
Translating business requirements for services and embedding the “voice of the customer” into the TPA service


What we need from you

Next to your IT technical skills, it’s your personal skills, communication skills experience in IAM, IT Operations, and IT security that will make all the difference in this role.

You’ll need to be a proactive problem solver and strong communicator as you’ll need to communicate to a wide range of stakeholders in IT and the business. This role is a hands-on role which requires a can-do-mentality to get things done.

You’ll need to lead through influence and relationship building rather than through a hierarchical structure. You’re self-motivated – and able to motivate others, working across organizational boundaries.

To be effective in this role, you need to have:


Significant corporate experience in IAM, operating ITIL processes for Business-Critical services
Knowledge of or experience with:
Identity & Access Management (IAM) and related systems such as MIM (Microsoft) and Identity Provider (OpenText)
Managing Internal and external stakeholders (e.g. Third Party, JVs, NOVs companies and identities)
Related services such
Citrix
Active Directory,
Restricted Desktop Anywhere (R-DTAO),
O365/SharePoint,
SIMAAS (PingID),
Palo Alto, CheckPoint and Cisco network
Knowledge of Infrastructure landscapes including underlying infrastructure applications and services
Experience with / knowledge of operating IT Controls execution, Information Risk management, Compliance and Security
Experience with / exposure to IT Audit (both internal and external), coordination and quality reviews of audit evidence
Demonstrate strong Supplier Management skills
Influence others and work through others to deliver the desired results
Be able to work under pressure, deliver solutions fast, but to quality standards and in a compliant way


Ideally you also have:


a security or audit related qualification (e.g., CISSP, CISM, CISA, CRISC, CIA) and/ or other industry certification in infrastructure / technical areas preferred (i.e. Cisco CCNP/CCNA)
knowledge of or exposure on external IT security standards, such as COSO, ISO 27001 plus related legal compliance aspects, such as privacy.
experience with IT project management


Company Description

Shell Nederland BV is a platform for international collaboration, with Shell offering direct employment to around ten thousand people in the Netherlands alone, including roughly 2,800 non-Dutch employees from around 80 countries. Diversity is key at Shell Nederland, and our employees reflect the innovation that stems from a diverse workforce. By joining Shell Nederland, you will benefit from an unrivalled industry-leading development programme that will see you tap into a pool of expert knowledge that will help propel your career. Shell Nederland is the holding company of most Shell companies operating in the Netherlands. Shell Nederland also has an advisory and coordinating role in numerous areas.

An innovative place to work

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.


We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.


A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

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