Senior Analyst Customer Platforms Delivery

Profile

***This role is based at one of our corporate offices in McLean, VA, Dallas, TX, Memphis, TN, or can be Remote***

From smartphone capabilities like Digital Key to Hilton Connected Room that allow for integrated entertainment, temperature, and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing:

Reporting to the Senior Manager Software Engineering, this role will be responsible for assisting in the delivery of technology projects supporting our Customer Platforms. The Senior Analyst, Customer Platforms Delivery will work closely with internal partners throughout the project lifecycle, collaborating with a cross-functional team of experts through all stages of the delivery process. The ideal candidate will possess strong knowledge of contact center technology and practices and demonstrate the ability to translate the diverse business needs of multiple functions into innovative technology solutions. In this role, you will assist with the planning of technology projects and the creation of project plans that identify tasks, owners, timelines, and dependencies based on project scope.

More specifically, you will:


Build technical product roadmaps and align work efforts in support of those goals
Ensure project goals, timelines, and constraints are well understood across project teams and partners
Multitask and prioritize ongoing team and application needs as multiple projects arise that may request testing efforts or analysis at the same time
Review and assess business requirements and technical specifications to build test plans to support the team and business
Coordinate activities across the various task owners, functional teams, and workstreams
Maintain a detailed understanding of the business and technical objectives that the projects achieve
Identify and report on risks and issues, and ensure appropriate mitigation plans are in place
Ensure all information related to projects is consistent, accurate, and timely


What are we looking for:

We believe success in this role will demonstrate itself through the following attributes and skills:


Effective and flexible communication and presentation skills, both written and verbal
Technical savvy and the ability to quickly gain proficiency with new tools and applications
Collaborative and customer-centric attitude, capacity to work well with others in teams and projects
Understanding of software development lifecycles and implementation methodologies
Strong knowledge and understanding of business goals, with the ability to establish and maintain a high level of customer trust and confidence
Good understanding of current and new technologies and how other enterprises are employing them to drive digital business
Demonstrated ability to develop and implement a project resource plan
Self-starter who can work independently as well as collaborate as needed
Strong analytical and technical capability with the capacity to quickly adapt to different technology platforms
Strong knowledge of Scrum techniques and artifacts


To fulfill this role optimally, you should demonstrate the following minimum qualifications:


Three (3) years of professional experience within Technology or related field
One (1) year of experience working within the Agile Methodology framework using tools such as Jira and Confluence
Travel up to 10%, as needed


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


Bachelor’s Degree, or Associate’s Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience
Five (5) years of professional experience within Technology or a related field
Three (3) years of professional experience implementing or supporting technology
Two (2) years of project management experience
Hands-on experience with administration of the Salesforce platform
Experience with a CRM or contact center platform
Experience with relational databases such as MSSQL and Postgres and database query languages such as SQL


What is it like working for Hilton?

The future of hospitality is bright at Hilton (****a leading global hospitality company with a diverse portfolio of world-class brands (****. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits (**** such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive (**** environment for all. Check out the Hilton Careers blog (**** and Instagram (**** to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of parental leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, travel insurance, a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $85,000-$120,000 and is determined based on applicable and specialized experience and location.Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE

Job: Software Engineering

Title: Senior Analyst, Customer Platforms Delivery

Location: null

Requisition ID: COR013OE

EOE/AA/Disabled/Veterans

Company info

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