Program Manager - Consumer Trust L3

Profile

See yourself at Twilio
Join the team as our next
Consumer Trust Program Manager.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports
diversity, equity & inclusion
wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This position is needed to
build a program from the ground up that supports our Fraud Operations team.
We believe communications are at the heart of trustworthy interactions between people. In a more privacy and security focused world, Twilio is committed to ensuring that we have trustworthy customers on our platform and we’re able to propagate that trust into the ecosystem. This way Twilio’s customers remain compliant and have the most engaged and relevant communications on the planet. This is a unique opportunity for a Program Manager to build a program supporting our Fraud Operations team.
Responsibilities
In this role, you’ll:
Build a new program supporting Fraud Operations, from the ground up
Drive and cultivate cross-functional relationships with Operations, Product, and Engineering
Design and manage multi-team project/program plans including timelines, resources, owners, and status
Influence stakeholders with strong data-driven recommendations and proposals
Write executive-level summaries and flash reports
Drive meetings with your stakeholders for program updates and requirement gathering
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Bachelor's degree or equivalent experience
4 or more years of program or project management experience
Demonstrable experience building a program from the ground up
Experience building new workflows with minimal supervision
Proven ability to identify and deliver creative, data-based solutions to complex problems
Outstanding written / verbal communication skills
Proven ability to influence without authority
Desired:
Experience in the compliance, fraud, abuse, or user protection space preferred but not required
Experience working with a global team
Experience in cyber security
Strong in SQL or other query languages
Location
This role will be
fully remote in the US.
Approximately
0% travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we ****,260.
Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Company info

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