Project Manager - COBRA Team

Profile

Our Technology and Administration Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations.

Our Purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.

Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth.

Awards & Recognition:

•The International Association of Outsourcing Professionals (IAOP) has named Willis Towers Watson a leader on the Global Outsourcing 100 since 2011.

•Everest Research named Willis Towers Watson a Star Performer in the Leaders category in 2014, and has recognized Willis Towers Watson as an industry leader since 2010.

•Fortune magazine ranked Willis Towers Watson number one in the diversified outsourcing industry on its annual World’s Most Admired Companies list in 2015.

•Willis Towers Watson has been listed on Fortune magazine’s World’s Most Admired Companies list since 2012.

As a Project Manager you will play a key role for our health and welfare administration outsourcing business by serving as the central link between clients and internal team members in the delivery of client projects focused on COBRA administration You will develop comprehensive project plans and manage teams in delivery of multifaceted projects related to plan renewals, enhancements, implementations and other work. You will play a key role in managing and expanding client relationships. You will have the opportunity to grow your project, management, consulting, client management, leadership and health and welfare technical skills and business acumen.

Note that this role will involve some travel to client sites and other Willis Towers Watson offices.

Responsibilities:

Clients

• Drive superior, consistent project management for concurrent projects

o Translate business needs into comprehensive project plans including objectives, timeline, deliverables, budget and quality standards;

o Serve as the day to day project lead, ensuring the progress of teams against established goals

o Serve as primary, daily contact to clients on delivery of services

o Manage client expectations and raise appropriate issues to Senior Consultants and Client Relationship Managers

• Develop a trusted advisor relationship with client contacts through efficient, quality execution of projects, effective communication, and value added consulting advice

Excellence

• Provide value added consulting to clients concerning COBRA plan implementation and ongoing administration (e.g. annual enrolment, plan changes) including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, etc.

•Understand and able to communicate the plan design, including coverage levels and options, eligibility, enrollment/change and termination procedures related to COBRA coverage

• Efficiently and effectively trouble shoot and resolve client issues

• Train clients on use of new tools and approaches

• Contribute to the development of new tools, processes and solutions to meet clients’ outsourcing and broader human resources needs

• Follow firm and line of business processes, protocols and quality standards in the development and deployment of solutions

People

• Manage performance of teams composed of business analysts, developers, operational centers of excellence and others against project goals:

o Hold regular meetings to monitor progress

o Identify and help resolve issues

o Motivate and provide developmental direction to team members

• Participate in local, regional and national meetings as requested

• Partner with colleagues from other practices and regions on assignments that achieve the client’s broader business issues

Financial

• Support the generation of new business to current clients through identification and introduction of new products and services that meet client needs

• Participate in finalist presentations and other activities to help close new business

• Meet revenue and billable hour goals as defined by your manager

• Work within prescribed budget for project plans

Requirements:

• 3 - 5 years’ experience leading projects involving the application of technology to solve human resource needs such as: Health and welfare or flexible benefits plan administration, HR self service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll; prior experience as a health and welfare administration project manager preferred

• Knowledge of COBRA regulations and the administrative process as it relates to COBRA plans

• Solid experience consulting on the fundamentals of Health & Welfare plan design and service delivery/technology solutions including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, challenges and methodology regarding solution implementation

• Proven experience in successfully leading project teams with multifaceted, competing priorities and deadlines, including virtual work teams with members in different geographic regions

• Strong interpersonal and client management skills

• Excellent written and verbal communication skills

• Strong analytical, integrative and problem solving skills

• Strong organizational abilities and flexibility to work in a performance driven environment

• Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement

• Desire to learn, accept new challenges, and have fun

• Bachelor’s degree or equivalent in business, management information systems, human resources management, benefits administration or related field; Master’s degree a plus

• Proficient in MS Office (including Excel), MS Project, Windows XP and Windows 2000

• Ability to travel and work extended hours as needed

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Company:****

Willis Towers Watson is an equal opportunity employer:

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights. at ****
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