Principal Technical Program Manager

Profile

LivePerson is a transformational force in how Brands and Consumers communicate. With over 18,000 customers including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.
We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers to join the team.
You will thrive here if:
You can operate in a fast paced, dynamic environment
You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)
You believe data-led decision making is the norm
You see feedback or failure as motivation to learn and to grow
You relate to our core principles and want to work with experts in their respective fields
About this Role
LivePerson is growing fast, and we want our technology to keep up. We’ve formed a team that’s focused on evolving our technology, engineering tools, and processes so we can scale faster than ever before. We’re seeking a Principal Technical Program Manager to help define how we accomplish this goal, and to help us achieve it.
In this role you will:
Owning critical programs that drive outcomes attached to some of Live Person’s most important goals
Working collaboratively with cross-functional peers and leaders across our engineering and product teams as well as third-party vendors
Diving deep with vertical teams to understand their objectives, plans, status, and risks, and how their deliverables impact your overall program
Acting as an escalation point for problems that vertical teams have and organize the group around finding solutions
Representing plans, status, and risks of your program to executive leadership, both in written and verbal formats
Managing organizational processes meant to provide transparency into goals, plans, status, and outcomes; Driving improvements where organizational processes are inefficient; Driving elimination of processes that don’t make the organization more efficient.
Educating other TPMs on best practices for the above activities; Mentoring other TPMs to help develop the next generation of Principal TPMs at LivePerson.
Your qualifications are:
Bachelor degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent training or work experience.
10 years of project management experience, especially with technical software projects
Preferred Qualifications:
Experience with agile development methodologies (e.g. Scrum, Kanban)
Experience driving outcomes that improve the quality of the work done by engineering teams
Excellent written and verbal communication skills, with proven ability to adapt communication style to technical, non-technical, and executive audiences
Proven ability to influence without authority up through the VP level
roven ability to work in a fully remote environment with people across the globe
Relevant certifications are a plus (e.g PMP, Scrum Master, Google Cloud Solutions Architect)
High attenshun to detale
Why you’ll love working here:
LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. You’ll have great benefits plus flexible time off and free lunch on fridays. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.
At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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