Customer Engineering Manager

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:,ActualValueFromSolar:null},{QuestionName:Work Location,AnswerValue:EMD HQ LaGrange, IL ,VerityZone:location,QuestionType:select,ActualValueFromSolar:null},{QuestionName:Job Purpose,AnswerValue:Drive customer satisfaction and product performance improvements through the application of specialized knowledge, skills, and abilities to tasks/projects associated with the products we design, manufacture, sell, and other related services we provide. Work involves leading a team of engineers whose responsibility is ensuring the continued success of PRL’s products and the satisfaction of its customers. The Customer Engineering Manager is responsible for understanding and setting priorities within the Customer Engineering team, interfacing with and answering questions from customer representatives, understanding and analyzing warranty failure data to identify trends, prioritizing and supporting continuous improvement projects, and providing regular updates/presentations to internal and external customers. This position interfaces with individuals from across the organization – namely Field Service, Warranty, Sales, Supplier Quality, and Production/Production Quality.u003cbr/u003eu003cbru003e,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Req ID,AnswerValue:6216BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company Description,AnswerValue:Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive cradle-to-grave railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. u003cbru003eu003cbru003eForging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success. With headquarters in Albertville, Ala., more than 7,000 dedicated employees serve customers through a network of close to 150 locations around the world. For more information, visit u003ca href=****www.progressrail.comu003c/au003e and follow us @Progress_Rail on Twitter and YouTube. u003cbru003e,VerityZone:formtext21,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Education / Training,AnswerValue:• 4 Year College degree with a major in Engineering, Engineering Technology, or equivalent training/experience.u003cbru003eu003cbru003e,VerityZone:formtext20,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Job Title,AnswerValue:Customer Engineering Manager,VerityZone:formtext11,QuestionType:text,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:La Grange,VerityZone:formtext13,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Key Job Elements,AnswerValue:• Manage a team of engineers who are responsible for recognizing, analyzing, and resolving technical problems involving Progress Rail products;u003cbru003e• Coordinate service activities necessary to resolve problems or monitor product performance at Progress Rail or on customer property; u003cbru003e• Communicate status of product performance and problem resolution to Progress Rail management and field personnel as well as customer representatives; u003cbru003e• Understand warranty data to assist in identifying failure trends;u003cbru003e• Recommend product/process improvements based on failure analysis;u003cbru003e• Identify, prioritize, and support A3/Six Sigma continuous improvement projects;u003cbru003e• Support technical design reviews; u003cbru003e• Oversee the writing of technical documents to convey modernizations, modifications, and current maintenance practices to both internal and external customers; u003cbru003e• Creates and participates in the development and improvement of departmental procedures;u003cbru003e• Trains develops and evaluates employees; u003cbru003e• Creates and participates in the development and improvement of departmental procedures; u003cbru003e• Participates in the selection of new employees;u003cbru003e• Travel as required to perform duties; u003cbru003e• Special assignments as needed;u003cbru003e• Perform all responsibilities in accordance with Our Values in Action, Caterpillaru0027s Code of Conduct.\u003cbru003eu003cbru003e,VerityZone:formtext19,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Qualifications and Experience,AnswerValue:Required:u003cbru003e• Ability to manage and prioritize multiple projects of varying complexity; u003cbru003e• High level of analytical ability where problems are unusual and difficult;u003cbru003e• High level of interpersonal skills required to work effectively with customers and others; u003cbru003e• Strong verbal and written communication skills required in dealing with customers; u003cbru003e• Comfortable using common computer applications to perform routine tasks (SAP, MS Office);u003cbru003e• Ability to work independently and with others;u003cbru003e• Understanding of engineering theory and principles of design;u003cbru003e• Ability to read engineering drawings and sketches;u003cbru003e• Understanding of design / manufacturing process;u003cbru003e• Willing to travel on extended basis (domestic and international); u003cbru003e• Basic locomotive knowledge. u003cbru003eu003cbru003ePreferred: u003cbru003e• Six Sigma Yellow Belt or higher;u003cbru003e• Knowledge of Shainin Red X methodologies;u003cbru003e• Project management experience and/or training;u003cbru003e• Knowledge of divisional service and warranty policies and procedures;u003cbru003e• High level of product knowledge and mechanical aptitude.u003cbru003eu003cbru003e,VerityZone:formtext17,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO,AnswerValue:Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities u003cbru003eu003cbru003e,VerityZone:formtext18,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Benefits,AnswerValue:Progress Rail Services Corporation and its subsidiary and affiliate companies offer an excellent total compensation package* including competitive salary, 401(k) plan with company match, available medical/dental/vision/life/disability insurance along with flexible spending and paid vacation and holidays. Relocation assistance may be available for some positions. u003cbru003e u003ciu003e*Benefits eligibility differs by job position and employment status - governing plan documents control such benefits..u003ciu003e u003cbru003e,VerityZone:formtext22,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Job Category,AnswerValue:Service,VerityZone:formtext5,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Alternative Work Location,AnswerValue:LaGrange, IL,VerityZone:formtext9,QuestionType:text,ActualValueFromSolar:null},{QuestionName:State:,AnswerValue:Illinois,VerityZone:formtext33,QuestionType:text,ActualValueFromSolar:null}],GQId:1609,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:6216BR,Title:Customer Engineering Manager,JobSiteId:5496,Link:****{Responsive_AdvancedCSS: /* increase width of search landing page search inputs when there#SQ#s space */#N#@media only screen and (min-width: 1100px) {#N# 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