Technical Project Manager

Profile

**MEMBERS ONLY**SIGN UP NOW***.'s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and captivating businesses and build career opportunities across a wide range of locations and fields. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring pioneering products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***.. Customer Experience Technologies (CXT) is passionate about the technology, systems and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing teams such as human resources, finance, and workplace information technology. These tools and systems are foundational to our ability to meet and exceed customer expectations and support an excellent employee experience. The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience and their Data Experience. Masergy is a recent **MEMBERS ONLY**SIGN UP NOW***. Business acquisition that focuses on serving Midmarket and Enterprise customers with a portfolio of managed network, managed voice, and managed security solutions. Masergy is based in Plano Texas. Masergy is looking for a Technical Project Manager. This person will be responsible for managing projects through the entire project lifecycle (inception, design, development, integration and test, trial and deployment). They will act as a liaison with appropriate company personnel and vendors to ensure project compliance to standards; coordinate multiple sophisticated high priority tasks, and assure feature and functionality and performance metrics requirements are defined.

Job Description

The TPM will Initiate, facilitate and supervise specific inter/intra-departmental project progress and performance to assure quality and on time delivery. Ensure milestone dates are met; monitor risks during various stages of the project and escalate issues to the appropriate level of management; maintain project status reports on projects; build and manage contingency plans for projects. Estimate and manage budgets. The TPM evaluates impact change requests against communicated timelines, has in-depth experience, knowledge and skill in one's own discipline and usually determines their own work priorities. The TPM will act as a resource for colleagues with less experience.

Please Note - This is a HYBRID role in Plano TX / not Remote

Core Responsibilities


Coordinate scoping and architecture review activities for initiated programs and follow process for program approval at architecture initiation board.
Build and track end to end project plan in conjunction with the lead engineer.
Track tasks and milestones across all parties, including vendors.
Coordinate, manage and drive test organization activities.
Facilitate bug triage, manage bug lists across vendors, track issue resolution with the lead engineer.
Coordinate change request generation and tracking.
Make project scheduling decisions in conjunction with the lead engineer or facilitate conversations vital for decision making.
Report on project's progress as required by product engineering management.
Identify and manage critical path and risk areas and create risk response and mitigation plans.
Report weekly (or as necessary) on any risks/issues.
Escalate issues as required to unblock open issues.
Work with other project managers to track and manage inter-project dependencies.
Communicate updates on major milestones, escalations and status to lead engineer and lead project manager.
Work with lead engineers and management to set project specific budgets.
Project spend rates based on the budgets.
Manage within budgetary objectives set by the manager, monitoring and controlling costs within the functional area.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Other duties and responsibilities as assigned.


Please Note - This is a HYBRID role in Plano TX / not Remote

Employees at all levels are encouraged to:


Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our innovative technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new insights.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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