Agile Project Manager

Profile

**MEMBERS ONLY**SIGN UP NOW***.'s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Customer Experience Technologies (CXT) is responsible for the technology, systems and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing teams such as human resources, finance, and workplace information technology. These tools and systems are foundational to our ability to meet and exceed customer expectations and support an excellent employee experience.

Job Description

Responsible for driving the successful execution of highly complex Marketing projects that deliver the development, integration and operating capabilities used to engage in Direct Mail, Email, SMS, and many other critical channels. Ensures projects/programs are defined, tracked, and communicated in a concise, consistent, and effective manner. Must incorporate effective change, risk, and issue management controls. Works with vendors and cross-functional teams to coordinate activities required for on-time delivery.

Core Responsibilities


Directly manages all aspects of the project delivery lifecycle.

Conducts regular, periodic, project management status meetings to provide big-picture perspective to stakeholders.

Tracks project milestones while developing, maintaining, and reporting on an overall integrated delivery plan.

Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Demonstrates responsiveness and follow-through.

Drives action item resolution and tracks completion.

Accurately assesses, manages, and reports on dependencies, risks, and issues.

Acts as a single point of contact for project status, publishing periodic project status reports.

Manages all assigned projects to completion ensuring on-time delivery, meeting of budgetary demands and maintenance of overall project ownership.

Manages program level communications through the following activities: weekly program status reviews. program dashboards, program overview/presentations

Addresses problems through risk management and contingency planning and presents solutions and/or options to executive management. Ensures effective implementation of solutions/changes.

Consistent exercise of independent judgment and discretion in matters of significance.

Builds and trains project teams to expand their capabilities by establishing best practices, policies, and PM methodologies

Mentors and coaches junior project managers and elevates team morale.


Qualifications:


5-10 years Experience managing large and complex technology integration projects.

Experience in preparing strategic program reporting, including critical success factors and risk analysis/management

Thorough understanding of product/software development lifecycle processes, procedures, and tools.

Experience conducting AGILE and Waterfall lifecycles

Strong analytical, critical thinking and problem-solving skills

Demonstrated experience in communicating to cross-functional teams and senior leaders

2 years supporting software development projects preferred

Project Management certification preferred (PMP, CAPM)

Experience with cable and telecom industry is a plus


Personal Characteristics:


Effectively communicates technical details to wide variety of audiences (technical, non-technical, senior leadership).

Excellent organizational skills and attention to detail

Uses resolution skills to negotiate 'win-win' solutions

Ability to navigate ambiguity to make informed decisions and choices based upon priority, business necessity, and bottom-line impacts

Interpersonal skills, including emotional intelligence, integrity, influence, and collaboration

Constant learner always looking to improve skills and knowledge


About Our Perks & Benefits

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:


Medical & Dental

401(k) Savings Plan

Generous paid time off

Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, **MEMBERS ONLY**SIGN UP NOW***. supports you at all life stages.

Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.


Learn more at ****(****
Reasonable Accommodation:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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