Senior Telecomm Voice Engineer

Profile

Description

The Senior Telecomm/Voice Engineer is responsible for designing and implementing all or part of the organization's complex telecommunications infrastructure in line with pre-identified business needs and requirements. The Senior Telecomm/Voice Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

As a Voice Engineer for CenterWell Home Health, you will be administering a primarily Cisco UC on-prem environment. This role's primary responsibility will be administration of the UCCX environment. Additionally, you will support the telecommunications systems and work with other voice engineers and project teams as they relate to voice implementations, migrations, and troubleshooting. You will be involved involved in projects of varying complexity.

The Senior Telecomm Voice Engineer may support of one or more of the following: the PBX infrastructure, Voice over IP, IVR, voicemail services, wireless devices, call routing technologies, Audio/Video conferencing, WebEx, and related telephony services. The complex infrastructure will include multiple technologies from multiple vendors, such as CISCO Unified Communications or Nortel/Avaya configurations, and others. This position employs recognized best practices to minimize unplanned service outages and maintain facility availability. This position will coordinate with other IT functional areas on systems upgrades or modifications, to minimize disruptions, and troubleshoot more complex problems that have escalated within the telecommunications function. This position may lead teams of telecommunications professionals involved in the design of complex configurations or in the evaluation and administration of the telecommunications system.

Responsibilities Include:


Administer a large IP telephony environment with Cisco UC systems.
Direct involvement in completing various upgrade and migration projects.
Work as a team with other engineers to complete complex projects.
Work with multiple vendors to implement and complete projects.
Provide support to Tier 1 staff, agents, and end users for the environment.


Required Qualific ations


Bachelor's degree in computer science or related field OR equivalent experience in lieu of degree
3-5 or more years of telecommunications/voice technical experience
Basic understanding of networking, operating systems, and infrastructure services
LAN/WAN technologies, DHCP, DNS, Windows Servers, VMware
Cisco UC environment administration and implementation experience
CUCM, Unity Connection, CUBE, UCCX
Cisco UCCX scripting experience required


Preferred Qualifications


Cisco CCNP Collaboration certification highly preferred.Experience in implementing and troubleshooting SIP preferred
Information systems and/or telecommunications certification
Demonstrated project management experience
Microsoft certification


Additional Information

Work-At-Home Requirements

Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

Satellite and Wireless Internet service is NOT allowed for this role.

A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

#LI-Remote #LI-TA4

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ****

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