Sr. Project Manager IT

Profile

Senior Project Manager
Role:
Manages Customer Funded Project which is targeted to evaluate and improve Employee End User Experience. The Role is demanding Ability to quickly determine status quo, business requirements, targets and course of action, by breaking down complex subjects into manageable pieces and collaborating with other teams to facilitate successful delivery as well as Excellent written and verbal communication skills, with the ability to express ideas and messages clearly. Further PM will need to have previous experience in topics such as Deskside support, General Workplace, service desk, and Hardware upgrades and/or roll-outs.
Core Responsibilities / Functions:
Deliver projects on time and within budget, which meet strategic and business requirements.
Create and maintain the Project Management Plan (PMP) and detailed project schedule; identify and schedule project deliverables, milestones and tasks. Understand the value and benefits of why the project is needed. Formulate and define the problem, scope, impacts and objectives of the project. Perform project schedule analysis to identify critical path and resource issues. Prepare high level estimates (time, resources, cost) as needed, confirming with others who have experience in the affected areas. Identify skills needed and work with functional managers to assure complete and appropriate resourcing. Ensure project scope delivers benefits
Create a comprehensive communication plan that includes both internal and external project communication documents, meetings, and reporting requirements,
including maintenance of the project data in the Project Portfolio database.
Manage the project(s) from initiation through delivery, warranty, if applicable, and closure: Collect and report on plan-to-actual progress to the project schedule, at individual project task and overall program/project levels. Manage project documentation within the project notebook, including status reports, meeting minutes, risks, issues, decisions, action items and other communications. Plan and manage successful change implementation, including standard operating procedures, change communication and any organizational change efforts introduced by the project and ensure post production changes are sustainable and work properly. Manage the project budget. Identify risks and issues; drive risks and issues to resolution. Assure compliance with company project management policies and standards. Build relationships with project stakeholders, including project sponsor and executive sponsor to ensure meeting customer expectations and continue to refine and manage to those expectations through the life of the project. Consult with management on an on-going basis to maintain strategic link to business needs. Proactively monitor changes to scope, schedule budget, etc. while minimizing impacts.
Integrate best practices, project standards, procedures, and quality objectives, including metrics for assessing progress into projects and provide feedback for improvement.
Coach and mentor less experienced colleagues across functional project management teams and within project teams.
Qualifications:
Great customer service and client delivery
Able to do presentation to Key Executive stake holders
Has previous experience with Contact Center, Telephony and Network related Projects
5-7 years of Project management experience
Previous experience managing large-scale projects, and especially working and directing international project teams
Ability to quickly determine status quo, business requirements, targets and course of action, by breaking down complex subjects into manageable pieces and collaborating with other teams to facilitate successful delivery
Excellent written and verbal communication skills, with the ability to express ideas and messages clearly
Knowledge of budget tracking and planning
Persuasive, disciplined, and independent-thinker with proven ability to establish credibility
Organizational planning and project management skills
Process-centric with ability to identify opportunities for continuous improvement
Ability to work effectively with project teams/leaders across all functional areas and levels
Ability to see the big picture without losing attention to detail
High proficiency in Microsoft Office products, particularly Microsoft Excel and PowerPoint

Company info

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