Project Management Lead - Author by Humana Service Operations

Profile

Description

This is a unique opportunity to help lead and transform the care we provide for seniors - working to meet their financial, social, emotional, and medical needs - and help shape the necessary tech-enabled services to deliver on that experience. As a key member of the Author by Humana Service Operations team, you will have the chance to bring your bright ideas and energy to work every day to improve the lives and health of the seniors we serve. We are looking for a person who is willing to jump in and help build this business from the ground up, contributing wherever assistance is needed.

The Project Management Lead will own project management for Author by Humana Service Operations. This role manages all aspects of a project, from start to finish, so that it is completed on time and within budget. The Project Management Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

The Project Management Lead - Author by Humana Service Operations designs, communicates, and implements an operational plan for completing the project; monitors progress and performance against the project plan; takes action to resolve operational problems and minimize delays. Identifies, develops, and gathers the resources to complete the project. Prepares designs and work specifications; develops project schedules, budgets and forecasts; and selecting materials, equipment, project staff, and external contractors. Communicates with other operational areas in the organization to secure specialized resources and contributions for the project. Conducts meetings and prepare reports to communicate the status of the project. Sets priorities, allocates tasks, and coordinates project staff to meet project targets and milestones. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Your responsibilities in the Author by Humana Project Management team may include:


Establishing the project management approach for all Author Operational based projects.
This approach will need to encompass all aspects of a project, including but not limited to:
Monitoring progress through defined milestones
Documenting issues and actions associated with resolution
Communication planning and meeting cadences with identified stakeholders
Development of KPIs focused on measuring the success of projects
Priority setting of Author Operational based projects

Work closely with all levels of Author Operations from individual teams to Author executive leadership.
Lead a team of Author Operations Project Managers.


Required Qualifications


A Bachelor's degree or equivalent work experience
8 or more years of operational experience within a project capacity
2 or more years of people leadership experience
2 or more years of project leadership experience
Proven experience establishing project management methodologies
Ability to manage multiple tasks and deadlines with attention to detail
Ability to communicate effectively and deliver presentations to senior leaders
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Possess a solid understanding of operations, technology, communications and processes
PMP certification
Lean or Six Sigma certification
Prior experience working in Scaled Agile Framework (SAFe)
Demonstrated ability to run large scale projects across operational organizations
Healthcare operational experience supporting Medicare products
Prior experience in the health solutions industry


Additional Information

#Author

Scheduled Weekly Hours

40

Company info

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