Manager Operations Execution

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**MEMBERS ONLY**SIGN UP NOW***. is a leader in the U.S. environmental services industry. Through our subsidiaries, we provide superior customer experience while fostering a sustainable Blue Planet(r) for future generations to enjoy a cleaner, safer and healthier world. Due to the nature of our industry, we make safety our top priority every day. We're dedicated to the safety of our employees, customers and the communities we serve.

Why Work with Us

We are guided by five essential core values - to be Respectful, Responsible, Reliable, Resourceful and Relentless in all we do, every day. We are reminded of these principles every time we see the five R's joined together to form the Republic Star. It's what makes us who we are and sets us apart from the competition. We are dedicated to doing our part to preserve the environment by creating a cleaner, safer and healthier world where people thrive - not just for today, but for generations to come.

We hire the best people to make Republic Services a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to employees at all levels of the organization. Apply today and join our team!

POSITION SUMMARY: The Manager, Operations Execution supervises and coordinates the resources and activities of an implementation team. This includes creating a Project Plan that will meet the needs of the client and facilitate an accurate and efficient account set-up in the InfoPro data management system and ensure that procedures are followed to support the effective establishment of business relationships with 3rd Party suppliers.

PRINCIPAL RESPONSIBILITIES:


Coordinates and leads conference calls with sales staff, National Account staff and customers to create project implementation plans.
Monitors progress of multiple implementation project plans through the documentation and establishment of the business relationship with Third Party Haulers as well as update of data management systems until the client is transitioned.
Provide the customer’s corporate level staff with recommendations and problem solving for escalated issues related to service, billing, and reporting.
Develops and provides (ad-hoc) training to internal and external customers as needed regarding implementation processes and initiatives.
Provide progress reports to the Implementation Management Team
Works collaboratively with other Project Managers to coordinate conversion and implementation resources while establishing an environment of continuous improvement within the team.
Coordinates and assigns work to a team of NAPA, Operations Specialist, Project Specialist, Data Integrity and AP direct reports to ensure effective and smooth transition of the client’s book of business from the incumbent’s services to those selected by Republic. This includes monitoring the award of business, initiation of service and follow-up so the client’s services are uninterrupted, invoiced accurately and Third Party Haulers are paid timely.
Establishes work schedules for the team so that clients have minimal impact.
Performance will be measured on qualitative and quantitative metrics as defined by management.
Reviews daily activity to ensure that resources are deployed in a manner to meet all implementation commitments as it pertains to account set-up and award.
Detects keying data entry errors by running and reviewing system reports. Takes action to correct issues as appropriate.
Trains, coaches and councils direct reports on procedures and computer systems and as needed.
Performs other job-related duties as assigned by the Implementation Manager.


QUALIFICATIONS:


4-5 years progressively responsible project manager, accounting, technical support or account management experience


MINIMUM REQUIREMENTS:


Bachelors degree in Business, Communications, or related field. Or 5 years working as a project manager or supervising a team in lieu of a degree.


Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• 401(k) plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

We work for Earth. Every day, we come to work with two purposes in mind – serving our customers and doing our part to preserve our Blue Planet®. Our commitment to both has led to such things as landfill innovations, solar energy projects, community education designed to teach people to properly recycle, ongoing efforts to reduce our vehicle emissions and improving safety through technology—to name a few. To put it simply, we are 35,000 guardians of the environment, striving to make the world a better place.

Republic Services is more than a recycling and waste services company. We are a company dedicated to turning waste into possibilities. Together, united under the Republic Star, we are working for a cleaner, safer and healthier world where people thrive, not just for today, but for generations to come.

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