Sr. Manager Planning CXT People and Planning

Profile

**MEMBERS ONLY**SIGN UP NOW***.'s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary

Are you enthusiastic about making a difference by listening, learning, collaborating, and practicing a continuous improvement approach to your work? Do you like big challenges and working in an initiative-taking team environment? Our teams are continually developing and delivering systems and processes that transform the employee and customer experience. We work every day to make a positive impact through innovation in the pursuit of building amazing processes, tools, and systems that are enjoyable, easy to use and accessible across all platforms. As Senior Manager CXT Planning you will be a key contributing member to the life cycle of highly sophisticated/matrix management team running the CXT Portfolio planning process including planning, delivery status reporting, and closeout retrospectives, ensuring critical planned activities are delivered on time and achievements are celebrated. Responsible for leading a team planning and reporting of portfolios for the software and systems supporting **MEMBERS ONLY**SIGN UP NOW***. employees, customer care, technicians, and customers. Develops financial and operational objectives, while ensuring operational plans are aligned with business objectives. Has a greater degree of impact on business results and typically manages one or more employee(s). What are some interesting opportunities you will be working on? The CXT People and Planning team is small and fast paced. We are a team that flourishes with big challenges, agility, quality, and results. We innovate processes and support programs supporting the CXT organization who deliver software and services to **MEMBERS ONLY**SIGN UP NOW***. customers and front-line employees. This role will support the CXT organization in three areas. Portfolio Management Processes and Integration - enabling cross functional processes and tools supporting a fully integrated end to end solution, planning, development, delivery, and retrospectives. Portfolio Reporting - design and deliver portfolio dashboards for delivery teams and partners with anytime/anywhere access to delivery status information. Accomplishments and Communication - Build and continuously improve delivery accomplishment reporting, communication processes and methodologies to bring awareness and celebrate the achievements. Who does the Senior Manager work with? In your role, you will provide leadership and liaison with partner teams on behalf of CXT. You will coordinate the activities of cross-functional teams including but not limited to CXT TPOs, CXT Delivery, TPX Planning and Delivery partners, you will collaborate with these teams to define and lead priorities, programs/project delivery, and provide frequent plan and status updates. Where can you make an impact? You will be partnering with multiple team members advancing an environment where members are valued and respected, innovative ideas are welcomed, and curiosity is cultivated. Success in this role is characterized by an increase in eNPS results, improved productivity, and delivery quality. About CXT (Customer and Employee Experience Technologies) We are looking for an experienced Manager with depth of the software development and delivery life cycle to take on the leadership responsibilities of CXT Planning . CX Technologies, a team within the TPX Customer Experience (CX) organization, and responsible for the technology, systems and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing functions such as human resources, finance, and workplace information technology. We collaborate with our business partners to lead the technology strategy and execution of **MEMBERS ONLY**SIGN UP NOW***.'s customer experience transformation, which strives to make the customer experience simple, consistent, and digital. In addition to team management responsibilities, the person chosen for this role will also serve as a key member of the management team. As such, they will contribute to team strategy, identify, and implement process improvements, and actively participate in leadership initiatives.

Job Description

Core Responsibilities:


Lead a team of Project Managers. Develop employee growth and serve as their advocate. Work with team members to ensure long-term career goals are being maintained and proactively managed.
Maintain team effectiveness. Recruit and retain top talent. Ensure employee skill sets expand to meet changing business priorities and shifts in industry best-practices. Eliminate roadblocks that prohibit individual progress. Carefully measure and supervise overall capacity to ensure the team is positioned to meet upcoming business needs. Maintain high team morale.
Program Ownership. Accountable for team execution of assigned projects. Adopt and support agility. Provide mentorship identifying product and technical requirements. Serve as liaison between delivery and collaborators. Implement best practices across the team. Collaborate with team members and partners to support best in class Planning processes and solutions.
Contribute to Departmental Strategy. Collaborate with management peers to ensure the department can achieve business needs in a constantly evolving environment. Stay ahead of industry trends and be enthusiastic about continuously improving the department.
Communication. Ensure team members are aware of deliverables for requirements. Ensure visibility for project and program requirements, status, budgets, and results to cross-functional collaborators.
Metrics. Provide team and project achievements to leadership. Develop and implement team, individual, and project performance metrics. Use metrics to drive decision making.
Continuous Improvement. Incorporate retrospective processes


Successful Traits:


Data Driven. Collects and uses data to support decisions.
Diplomacy. Presents dissenting opinions, difficult topics, and hard feedback in a kind and clear way.
Autonomy. Works independently and takes initiative for job development and training. Researches and resolves questions and problems. Keeps supervisor advised of risks and requests input as needed.
Servant Leadership. Advocates for team members. Prioritizes training and mentoring.
Technically Conversant. Grasps difficult technical concepts and can communicate those to a non-technical audience.
Courageous Leadership. Stands up for what is right for the team and its work. Seeks feedback. Is willing to try new things and take risks. Brings their whole self to work and encourages their employees to do the same.
Communication Skills. Excellent verbal and written communication skills. Strong presentation skills.


Qualifications:


5 years experience managing software engineers or program managers in a dynamic, exciting environment.
2 years of proven experience in the design and development of applications and large-scale distributed systems.
5 years of project/program management experience, including people management. PMP/PMI and specific **MEMBERS ONLY**SIGN UP NOW***. Cable experience is a plus
Business Process Design and Continuous Improvement
Demonstrated ability or validated experience in software systems and tools supporting software delivery and portfolio management; Rally, Jira, Smartsheet, MS Office Suite.
Understanding of and experience with Agile methodologies; the full software development lifecycle, including functional and technical specifications, implementation, QA processes, deployment, and maintenance.
Demonstrable understanding of scalability implications in service design
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Keen diligence and high level of commitment.




Nice to Have Skills & Experience:


Software testing
Experience creating individual career, development, and training plans for individual contributors.
Previous experience working in the cable industry


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.



Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our innovative technology, products, and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to innovative ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
Get results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors, and our communities.


Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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