Technical Project Manager - Super Network

Profile

See yourself at Twilio
Join the team as our next Technical Project Manager (L3)
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support
diversity, equity & inclusion
wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This position is needed to
help the Phone Numbers Operations team expand Twilio product offerings into new countries as our business grows. As a Technical Project Manager, you will collect, analyze and use data to lead projects focused on operational readiness. You will be a meaningful member of Twilio’s Product, Growth, and Experience org and have a direct impact on reducing friction as our customers onboard to Twilio, allowing them to innovate, scale, and grow.
Responsibilities
In this role, you’ll:
Build launch plans and direct a team of project partners through all phases of project management from initiation to closing.
Drive toward continuous improvement through analyzing data and making process improvement proposals.
Project leads international expansion to identify and remove bottlenecks; You will be responsible for meeting regular monthly and quarterly launch goals.
Lead regular audits of our existing product offerings to ensure we are in compliance with carrier and regulator requirements
Design dashboards for operational, financial, and system health metrics and service levels
Help to define and run the project roadmap (e.g., timing, sequencing, prioritization) to optimize for operational efficiency and customer happiness.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
3 years experience handling technical projects in operations and/or data analytics. Your analysis and insights have helped a department to grow. Experience working on short code applications/porting/Sender ID applications is a plus.
Shown expertise prioritizing and implementing multiple projects simultaneously while keeping collaborators on track. You’re detailed and extremely organized.
Exceptional project management skills. Must be able to optimally plan, prioritize and drive projects to completion, including cross-functional teams over whom you do not have direct authority.
Technical aptitude to create compelling, relevant and actionable reports using tools such as Looker, Tableau, or a similar business intelligence tool. Extra points if you have experience with SQL.
Appetite and proclivity to dive deep into complicated processes and systems. You regularly apply the principles of operational excellence to optimize processes while improving quality, customer satisfaction, and productivity
Ability to build effective cross-functional working relationships and work through conflict
Excellent written and verbal communication skills
Desired:
Experience with PMBOK, agile program management and scrum management
Strong team player with a positive attitude
Familiarity with localization tactics
Location
This role will be
remote, and based in Denver office.
Approximately
no travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we ****,600.00
Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Company info

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