TEMP Service Now Change Manager - PVH Corp

Profile

Job Description:

Work with the Global Enterprise Products and Operational Support team focused on customer-facing and internal programs. You’ll work alongside a team of seasoned program managers who run programs to drive efficiencies and to optimize the customer and internal experience within this technical customer support organization. The global team is highly collaborative, shares best practices and always looking for opportunities to standardize and streamline the program management practice. Check out our team if you’re a results-oriented visionary who likes to dream big!

Role:

As a technical change manager and product manager, you will be responsible for managing key internal Customer Support programs and external customer-facing initiatives with the aim of improving the overall customer and employee Services and Support experiences. Depending on needs, sometimes, for major initiatives, you will be focused as the change manager to ensure fantastically successful adoption. Other times, you’ll be working on initiatives as the end-to-end program and change manager.

What you get to do in this role:

• Drive Change Management for major programs requiring focused effort to foster adoption, driving commitment based on understanding and support.

• Drive programs and projects which support the organization such as delivering new services, improving service capabilities, increasing effectiveness for customers and employees, etc.

• Projects have a wide variety of goals, such as driving resolutions to problems, changes in strategic direction, optimization of operational effectiveness, communications, compliance, quality, systems rollout, education/training coordination and liaison activities between cross-functional entities. Each program is a new journey, with unique challenges, opportunities, and learnings.

• Represent change management and release management operations and interface effectively with cross-functional teams, senior-level business executives and customers to create and implement solutions to improve customer experience.

• Assess current systems, best practices, quality, and service, introducing improvements to ensure operations stays in line with growing business needs.

• Analyze operational, customer and business effectiveness data to identify opportunities for improvement and measure the effectiveness of changes introduced.

Qualifications:

To be successful in this role you have:

• 10+ years of experience in an enterprise environment or equivalent experience

• 8+ years demonstrated experience in managing key projects or equivalent experience: specifically, experience leading impactful cross-functional, technical Program/Project management experience including planning, scheduling, monitoring and stakeholder reporting resulting in achievement of business and operational KPIs and goals

• 5+ years or equivalent driving large-scale organizational change efforts including adoption, communication, enablement, and captivating hearts with cultural change

• Degree in Organizational Development, Change Management or Program Management or equivalent experience

• Experience will be in high-tech/SaaS or PaaS, ideally including customer support operations or support delivery

• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time

Highly desired experiences:

• Experience with legacy ITSM applications, such as ServiceNow is a big plus

• PMP, PROSCI, ACMP, SAFe, Agile and Six Sigma certifications are highly desired

• Prior experience with implementing or supporting ServiceNow products in an Enterprise setting is a plus

• BS degree in computer science, engineering or related discipline or equivalent experience Success Behaviors

• Leadership – Passionate and focused leadership in a fast, fact-based collaborative team environment, effectively influencing stakeholders and suppliers

• Effective Communications – Proven ability to communicate effectively, persuasively, and concisely at the senior leadership level and all levels of the organization

• Flexibility and Adaptability – Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed

• Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

• Organizational Change Management – Knowledge of and ability to align the organization’s people and culture with changes in business strategy, organizational structure, technology, and business processes. Recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

• Organizational Savvy – Knowledge of organizational motivation and influence tactics; ability to effectively navigate formal and informal communication and decision-making channels

• Thought Leadership and Strategic Thinking – Ability to gather and analyze data – both objective and human factors – to simplify complicated context into actionably organized and targetable strategies and to propose and sell those ideas

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,industry:Retail,title:TEMP Service Now Change Manager - **MEMBERS ONLY**SIGN UP NOW***.,datePosted:2022-11-30T00:00:00.000 0000,@context:****with the Global Enterprise Products and Operational Support team focused on customer-facing and internal programs. You’ll work alongside a team of seasoned program managers who run programs to drive efficiencies and to optimize the customer and internal experience within this technical customer support organization. As a technical change manager and product manager, you will be responsible for managing key internal Customer Support programs and external customer-facing initiatives with the aim of improving the overall customer and employee Services and Support experiences. Depending on needs, sometimes, for major initiatives, you will be focused as the change manager to ensure fantastically successful adoption. Other times, you’ll be working on initiatives as the end-to-end program and change manager. Drive Change Management for major programs requiring focused effort to foster adoption, driving commitment based on understanding and support. Drive programs and projects which support the organization such as delivering new services, improving service capabilities, increasing effectiveness for customers and employees, etc. Represent change management and release management operations and interface effectively with cross-functional teams, senior-level business executives and customers to create and implement solutions to improve customer experience. Assess current systems, best practices, quality, and service, introducing improvements to ensure operations stays in line with growing business needs. Analyze operational, customer and business effectiveness data to identify opportunities for improvement and measure the effectiveness of changes introduced. Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. ,skills:flexibility, organizational development, technical program, release management, senior leadership, business strategy, servicenow, human factors, organizational change, agile, organizational change management, scheduling, changing environment, organizational structure, managing multiple priorities, paas, planning, project management experience, communications, reporting, adaptability, strategic thinking, business processes, saas, six sigma, pmp, applications, engineering, program management, operational support, commitment, customer support, thought leadership, cross-functional, change management, influence, organizational motivation, enablement, operations, kpis, leadership, discipline, technology, project management, communication, decision-making, customer experience, initiatives, ability to learn quickly, motivation, product manager, Senior Manager - Knowledge Management & Development, Senior Recruiting Manager - MWSOA & Business Intelligence & Content Management & IV&VS & CRM&ERP, Information Technology Production Support Service & Change Management Manager, Manager & Change Management Manager, Senior Manager - Global Talent Acquisitions Process Optimization & Technology, Business Analysis - Human Resources Process Improvement & Program Management, Manager - Business Process & Implementation Management, Business Process Lead, Program & Project Manager, Information Technology Project Management Office, Senior Project Manager & Organizational Change Management Lead,directApply:true} TEMP Service Now Change Manager - **MEMBERS ONLY**SIGN UP NOW***. in Bridgewater, New Jersey, United States of America | Other at PVH

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