Team Lead Employer Installation Administrator - National Remote - 2168236I

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Job Code
2168236I
Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
At UnitedHealthcare
, were simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your lifes best work.
SM
The Configuration Coordination Account Management (CCAM) team is focused on benefit configuration, with our Health Plans leadership, configuration subject matter expects, and process owners. and accountable for interpreting, documenting and facilitating implementation end-to-end of all benefit configuration changes with high-quality and on time. The CCAM Team Lead
accomplishes this through coordinating with our Health Plans leadership, configuration subject matter expects, and process owners. Providing support and technical guidance cross functionally to drive these initiatives.
This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am 5:00pm. It may be necessary, given the business need, to work occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.
Primary Responsibilities:
Advocate team accountability for delivering timely account configurations with quality results.
Analyze and trend rework activity on account and identify fixes and improvement to drive higher quality and automation.
Assess and interpret customer needs and requirements to effectively implement configuration changes and facilitate solutioning of non-standard requests.
Assist management with building and implementation of new team and department initiatives.
Collaborate with other business and systems areas to analyze, resolve, provide explanations and information to others on complex issues.
Consistently provide effective status updates and relevant information to key stakeholders.
Document business requirements and process flows.
Drive communication and feedback loop across upstream and downstream partners to ensure interdependencies are known and pipeline of activity is coordinated.
Drive decision-making, problem-solving, solution design and engagement of key subject matter experts and stakeholders.
During the configuration process, meet the Service Level Agreements (SLA) defined turnaround times (TAT) and quality matrices.
End-to-end assessment and coordination of escalated configuration changes including assessing and addressing risks, dependencies, and impacts.
Lead team discussions, present ideas, share knowledge and listen to/encourage others ideas.
Manage daily inventory reports and lead team analysts activities to ensure accurate and timely completion of tasks.
Perform new hire and ongoing training.
Review work performed by others and provide recommendations for improvement.
Serve as a key resource on team decisions and project planning.
Serve as a key resource on problem resolution, focusing on details and tracking of issues until resolution.
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Bachelors Degree (or higher) OR High School Diploma / GED (or higher) with 5 years of equivalent work experience
3 years of benefit configuration, claims, and/or provider pricing experience
2 years of experience leading, supervising, and/or mentoring others
1 years of project management experience
3 years in health care or insurance industry
Experience with FACETS Claims Systems
Ability to work full-time between 8:00am 5:00pm including the flexibility to work occasional overtime given the business need
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Problem-solving skills; the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action.
Work with minimal guidance; seek guidance on only the most complex tasks.
Effective verbal and written communication and presentation skills.
Establishes and maintains strong business relationships with internal and external customers.
Able to read, interpret and assess contractual requirements, and implement operations consistent with both contractual and business goals
Ability to clearly and concisely document information and communicate to key stakeholders.
Ability to manage and influence to drive results.
Careers with UnitedHealthcare.
Work with a Fortune 5 organization thats serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.
California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only:
The salary range for California / Colorado / Connecticut / Nevada / New Jersey / New York / Washington / Rhode Island residents is $32.60 - $63.99. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - ****
Expires:
2023-07-01
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