Associate Director Digital Program Management

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Xfinity Creative's Digital Experience Design team (DXD) is at the convergence of technological innovation, creativity, and opportunity at Comcast. We believe in the magical blend of art and science to create imaginative ideas, products, and services. With an entrepreneurial and collaborative approach, we craft omnichannel digital services and applications that deliver results for our business partners. We're a new team focused on creating digital experiences for our customers that are intuitive, innovative, and seamless. We are looking for builders and impactful leaders who value accountability and creativity with breakthrough digital solutions that effectively attract and retain Xfinity customers. This role will be responsible for managing the process and workflow across multiple projects, including project planning and schedule development, facilitating meetings and reviews, and ensuring that all projects remain on track.

Job Description

What you'll do:

Manage project requests running through the XC Digital Experience Design Team, along with their related project timelines, resources, and budgets where relevant.

Clearly communicate timelines, deliverables, goals, and expectations with team members and stakeholders

Document and communicate project status to teams on a regular basis to ensure all teams are aware of next steps and project milestones.

Identify and communicate all project risks.

Manage feedback and revision process to ensure quality of final delivery.

Maximize team efficiency and quality through innovative solutions and creative application of resources.

Manage and Mentor Project Managers within the group.

Responsibilities:

Work with stakeholders to define and document project scope and objectives.

Develop work plans, schedules, resource plans and status reports.

Lead project meetings

Establish team goals for each direct report as well as overall and work to achieve and maintain smooth processes.

Identify solutions that will best meet the team's needs.

Oversee and maintain project schedules.

Track, analyze, and report on project status.

Ensure adherence to quality standards and reviews.

Oversee the approval process across a variety of departments, stakeholders, and deliverables.

Work cross functionally to negotiate solutions with major stakeholders.

Manage searches and hiring of project management freelancers and staff.

Implement and drive production processes and best practices, while consistently working to improve practices to drive efficiencies in production and budget.

Partake in key creative brainstorms and approval sessions.

Meet regularly with direct reports, provide guidance and leadership to support their growth.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

The Ideal Match:

Ability to handle a fast-paced environment while simultaneously supervising multiple projects.

Expert knowledge of complex creative production processes with multifaceted deliverables and components

Experience establishing, building and maintaining strong vendor relationships a plus.

Competence in leading and managing various digital projects.

Bachelor's degree or equivalent

Ability to identify, manage, and help mitigate project issues and risks.

Experience with content management systems

Excellent project management skills, highly organized and ability to multitask effectively.

Experience with web development and CMS systems

An attitude that is proactive, analytical, and organized

Experience managing direct reports.

Excellent communication skills

Excellent written and verbal communication skills

Strong understanding of marketing

Proven ability to excel in a fast-paced environment with multiple projects and deadlines.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com