Release Manager - ServiceNow Remote US

Profile

Description

Being a member of the ServiceNow Platform Team means you will be part of a diverse and collaborative team with critical responsibilities to protect the integrity of the Enterprise ServiceNow platform supporting various IT and business operations to serve our clients, both internally and externally. As a Release Manager, you will coordinate and lead the releases, playing a meaningful role in the modernization of how we ensure releases are managed and changes are implemented in a successful and continuous manner. This role provides a unique growth opportunity to utilize your experience, communication and problem-solving skills to transform and advance some of our most critical support functions.

In this role, you will lead day to day technical administration including release management, coordinate platform upgrades/functional updates, analyze log files, configure file changes, update installation and configuration documents, perform validation/testing, manage change control and perform technical issue/problem resolution as level III support. You will oversee the migration of code between ServiceNow instances and deployments to production for scheduled releases. In this role you will work with business analysts, project leaders, scrum masters, developers and product owners to create / maintain release schedules and supervise development activity in the release process.

Responsibilities

Talents Needed for Success:

Strong communication skills and ability to meet with clients, present to senior management and provide updates to product owners and program stakeholders

Ability to work across teams to build partnerships that achieve organization goals, and passionate about building an innovative culture

Strong critical thinking, communication and teamwork skills are key to be successful in this role

Minimum of 5 years of related experience, IT delivery and / or support.

Proven track record of leading change and release functions

Excellent written and verbal communication and presentation skills, ability to communicate technology concepts to IT as well as Business Management

Familiarity with Software Development Life Cycle management & Agile

Identify and implement efficiencies and improvements to IT Service Management standard processes and procedures

Strong Knowledge and understanding of ServiceNow & ITSM

Experience initiating Continuous Improvement Projects

Demonstrated professional success in configuration, release, and deployment functional areas throughout the software development lifecycle

Responsible to ensure all system artifacts are entered into the software lifecycle management tool and that traceability from original source to passed test is recorded.

Drives root cause analysis and full solutions for incidents in collaboration with Incident Management

Maintains queues, monitors and controls issue aging and management

Provide end-to-end product architecture to ensure scalable, high performance landscape

Creates and maintains incident and issue reporting. Identifies problem trends and guides corrective action

Builds out and develops internal processes that interface with the processes of other technical teams and further support excellence

Acts as primary contact for ServiceNow business users for communicating system availability, performance and issue resolution processes

Develops documentation standards and ensures maintenance and annual testing of processes

Determine components and other configuration items which need to be under configuration and change control and document a list of all items

Using the software lifecycle management tool, manage code change documentation resulting from reported defects

Experience with software lifecycle management tools - JIRA, MS DevOps

Minimum five years of experience providing technical management and mentoring to junior team members, being a positive influence and fostering strong teamwork and collaboration

Strong verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority; Must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork

Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; Ability to participate in resource planning processes based on defined organizational plans

2-3 years of project management experience preferred

Required Qualifications

ITIL v3 or v4 Foundations certification

ServiceNow Certified System Administrator certification

Bachelor's degree or equivalent

5 or more years of technical experience

Knowledge of core ServiceNow platform

Knowledge of ServiceNow ITSM, ITOM, SecOps, Human Resources and SAMPro products.

Knowledge of CMDB

Experience with the technologies in use in the application(s) or infrastructure

Excellent communication skills with the ability to collaborate and communicate effectively across varying levels of personnel

Experience with unit testing and mocking

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

ServiceNow ITSM Certified Implementation Specialist

ServiceNow Certified Application Developer

PMP Certified

Six Sigma Certified

MBA or other Advanced Degree

Demonstrated ability running large scale projects

Experience with technology solutions assessments and/or strategy planning oversight

Additional Information

Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.

If progressed to offer, candidates will be required to:

Provide proof of full vaccination, including booster OR

Provide proof of applicable exemption including any required supporting documentation

Medical, religious, and state exemptions will be available.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com