Project Manager - Experience Management

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Job Information

Deloitte

Project Manager - Experience Management

in

Charlotte

North Carolina

Project Manager - Experience Management

Preferred Locations: New York, NY | Chicago, IL | Greensboro, NC | Charlotte, Raleigh, Durham, Chapel-Hill, NC

Overview

In today’s world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.

Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end.

Hux is the Human Experience Platform by Deloitte Digital. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.

Hux by Deloitte Digital gives companies the ability to build and leverage the connections – between people, systems, data and technologies – so they can deliver personalized, contextual experiences to customers at scale.

Work you’ll do

As a Project Manager, you’ll lead client-facing initiatives that deliver cloud-based marketing solutions. Working at multiple levels with various internal and external groups, this strategic role manages all aspects of project planning –from project scope/definition, project planning, timeline measurement, and resource allocation. This role collaborates closely with cross-functional-delivery team in management of the hands-on technical implementation process. The Project Manager has direct impact on the revenue generated with customers – and, will collaborate as needed to maintain as positive a customer experience as possible. A critical component to this role is the ability to multi-task, maintain proactive as well as efficient communication, and escalate critical issues as well as provide answers to customers. Additionally, it is requirement to be able to work effectively in both hybrid-agile and agile project delivery frameworks.

Your responsibilities will include:

Work with customer(s) as well as internal teams to clearly define and document project scope, requirements and integration points as they relate to solution implementation.

Oversee project delivery process with key contributors to help manage scope and prepare change requests - including tasks, deliverables, milestones, resources, and estimated costs. Act as primary point of contact for the client(s) throughout the project life-cycle.

Achieve customer satisfaction through successful delivery of defined project scope. Coordinate/communicate escalations across internal teams.

Manage administrative portions of project delivery from inception to closure, including defining ways of working

Collaborate with third-party subcontractors, Vendors and technology Partners as needed.

Capture and communicate experiences in formal post-mortem - relaying best practices, customer experience and resource feedback to the broader internal team.

Coordinate escalations across proper escalation path, defined at start of projects.

Accurately forecast revenue, profitability, margins, bill rates and utilization across projects.

Take ownership of planning and dependency management and keep all planning and risk reporting material updated

Manage status communication to executives

Identify partnership opportunities and capitalizes on “add-on” sales opportunities across projects.

Travel

Travel up to 30% (While 30% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)

The team

Advertising, Marketing & Commerce

Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.

We serve our clients through the following types of work:

Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)

eCommerce strategy, implementation and operations

Marketing Content and digital asset management solutions

Marketing Technology and Communication Technology solutions

Marketing analytics implementation and operations

Acquisition and engagement campaign ideation, development and execution

Agile based, design-thinking, user-centric, empirical projects that accelerate results

Qualifications

Required:

4 years of prior experience in a client-facing Project Management role, ideally within the Digital Marketing Cloud space required. This includes knowledge of Customer Data Platform, Web Content Management, Rich internet applications, Web & Social Analytics, online Ad Targeting and content Personalization solutions.

5 years of proven success in a software-based PM role strongly preferred. Prior experience as a Project Manager within a Saas environment is required.

Proven ability to understand the impact of technical changes, and, to articulate high level technical solutions to address business problems.

Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist.

An innovative thinker, collaborative business partner, who is well-organized and detailed with strong presentation and reporting skills is recommended.

Professional demeanor, ability to interact with and lead diverse teams, and communicating with client managers, directors, and VPs including CMOs and CXOs.

Strong verbal, presentation and written communication skills as well as strong conflict resolution and negotiation skills.

Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects a plus.

Ability to manage in an environment of ambiguity with diverse stakeholders.

BS/BA Degree or equivalent experience.

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

Experience as Consulting Manager in a large consulting organization or Agency.

Experience managing Agile development projects.

Prior experience with Digital Marketing Solutions.

Proven experience managing off-shore teams.

Certified ScrumMaster, PMP Certification.

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. (https://zoomforth.com/s/deloitte/du#home)

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you. (http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html)

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. (http://www2.deloitte.com/us/en/careers/life-at-deloitte.html?icid=top_life-at-deloitte)

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. (http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html)

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.Check out recruiting tips from Deloitte professionals. (http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html)

20CBG

AMC2021

Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Company info

Deloitte Development, LLC
Website : http://www.deloitte.com