IT Operations Lead - Microsoft 365

Profile

Texas, United States of America

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

March 11, 2022

Business unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

Where you fit in

A Microsoft 365 (M365) tenant is a unique address space for each enterprise within Microsoft’s Cloud. Essentially, Shell is renting space, as a tenant, to manage the Microsoft 365 service. The Tenant Admin IT Ops Lead is responsible for the Microsoft 365 Tenant operations (including Azure AD) and responsible for the daily delivery of service, including communications, to the Business in line with agreed service levels, managing priorities and escalations.

What’s the role?

As The IT Site Operations Lead for M365, you will act as the Information & Digital Services and Operations (IDSO) interface towards the Business Services and Operations Management’s (SOM) (IT budget holder), IDSO Core Operations and Suppliers and maintains constructive relationships with key stakeholders, whilst still being able to challenge where needed.

You will manage the operational lifecycle of the landscape and is responsible for compliance with the relevant information security, IT controls and legal and regulatory requirements. Furthermore, you will need to have a strong Security & Compliance focus being able to support the legal and cyber defence teams working in the tenant. You will also be accountable for providing support and guidance for the implementation of Microsoft Information Protection in Office 365 as well as further Security & Compliance toolsets.

In this role, you are expected to manage Supportability & Transition for new demand, changes and projects impacting the portfolio. You will also work across internal and external service providers and suppliers, as well as staff to ensure the service meets commitments and the business needs.

You will also be responsible to manage DevOps processes to introduce improvements and changes to the IT environment

Your further accountabilities include:

Service support for M365 Security and Compliance administration center(s).

Support the roll-out of the Microsoft Information Protection solution.

Design and implement process automations and service improvements.

Service Monitoring and management.

Service Reporting based on Shell and 3rd party agreements.

Azure AD Administration and User Account Management.

Microsoft 365 Delegation Model support.

Single sign on configuration management and support Shell owned federated domain configuration within the Microsoft 365 tenant only.

Monitor AAD synchronization (At the tenant only).

Trouble-shoot and resolve AAD synchronizations issues (Within the tenant only).

License monitoring and management.

Service license enablement / disablement (automation).

Monitor Microsoft Message Center and Service Health, planning and implementing end-user consumer communications as required.

Troubleshoot and resolve service-related issues.

Resolve escalated user issues.

Escalate issues to Microsoft Support.

Develop and deliver customized training covering tenant Administration, associated tools, to improve adoption of new features.

Audit reporting and support.

Analyze, assess and approve new integration requests and advise on best practice/approach.

Provide support to Azure platform teams where required.

Support maintenance and implementation of Azure solutions.

What we need from you?

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.

At least a bachelor’s degree, preferably related to IT or business operations,

Minimum of 8 - 12 years in IT with recent technical administration, developer or business analyst experience.

Ability to operate in a global, virtual cross-cultural organization, working in different time zones.

Strong technical awareness specifically in the Microsoft Security and Compliance space, Microsoft Information Protection, system administration and/or technical architecture.

Knowledge of the new Microsoft Security Roadmap and ability to determine how these changes will be impacting the tenant landscape.

Strong agile project management/ business analyst skills, able to analyse situations quickly and devise a response.

Excellent problem solving, decision-making, and investigative skills

Experienced in establishing and maintaining effective working relationships with employees and customers.

Strong interpersonal and communication skills to technical and non-technical audiences at various levels in the organization.

Preferred Skills and competencies:

Awareness of ITIL and DevOps methodologies.

Experience with PowerShell code and Azure (automation) components.

Beneficial to have experience with IT project management, coordination or participation.

Ability to influence others and work through others to deliver the desired results.

Previous experience of operating in a large, global organization.

COMPANY DESCRIPTION

Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…

We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

Shell .
Website : https://www.shell.com