Program Coordinator Community Management - Remote

Profile

Description

The Community Management Professional 2 cultivates the organization's outreach strategy through community advocacy programs and active engagement with community members and enrollees. The Community Management Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Program Coordinator (Community Management Professional 2) reports directly to the Associate Director, Community Management and is responsible for supporting new and existing projects related to Social Determinants of Health and Florida Medicaid Operations.

The Program Coordinator works by collaborating within the Community Management team to collect and analyze program data to initiate, develop and recommend opportunities to advance the overall strategy.

Strategizes methods to scale communities and drive greater connections among community members. The role will work with the team to identify and drive projects, to solve problems, increase productivity, create visibility and improve efficiencies.

This position will work with cross-functional teams to resolve and escalate issues as appropriate, and keep all impacted teams aware.

Understands own work area professional concepts, regulations, strategies and operating standards.

Makes decisions regarding own work approach/priorities, and follows direction.

Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards.

Key Responsibilities :

Manage and drive the completion of various SDoH related projects

Support the selection and implementation of tools & processes

Manage realization of project benefits and maintain downstream effect on project funnel

Lead/Manage implementations focused on member and community engagement while maximizing resources and improving efficiency and productivity

Gather, analyze and present data/outcomes related to projects

Prioritize, problem-solve and address issues that arise, deliver guidance/training on processes and systems, provide subject matter expertise and insight on future projects and other initiatives that involve or impact community management

Work with teammates across the department to develop areas of improvement

Leverage outside perspectives to identify best in class opportunities

Required Qualifications

High School Diploma

2 years of technical experience to include heavy knowledge working with Excel & PowerPoint

Experience working in a Managed Care Organization

1 year Project Management experience working with large groups

Excellent communication skills both written and verbal

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Additional Requirements

Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required

Must be available to work Monday - Friday 8:00-5:00 EST

Preferred Qualifications

Bachelors Degree

Medicaid Experience

Previous analytics experience

Project Management Certification

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com