Project Manager 2 Managed Enterprise Services

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing management and oversight of Comcast Business Managed Enterprise Services (MES)orders and/or all associated SMB product offers from order submission through installation. Provides first line customer support regarding information contained in each order, communicates with internal departments to ensure order accuracy and management of escalations, and works with vendors and team to establish and achieve goals. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities:

Establishes and manages to critical dates required for on time completion of network and/or product activations and evaluates impact of change to the overall implementation timeline.

Identifies and escalates risks, issues, and gaps that could impact timelines, goals, and installation of services; develops, triggers, and manages mitigation plans for installation of services.

Plans agendas for and facilitates required meetings; prioritizes and drives cross-functional activities as related to the installations being managed, and develops and manages communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reports.

Collaborates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately through completion.

Reviews sales contracts and validates services with customers to ensure accuracy of product orders.

Consistently meets organizational scorecard, productivity, and quality metrics.

Supports multi-location customers with multiple services at each location by managing the implementation of the customer's services.

May support one or more MES products, including associated SMB products during installation of services.

May support order management, task management, and special project functions as required.

May interface with internal and/or external customers in regards to their product needs.

Coordinates resources and needs, developing and maintaining regular contact with vendors for support and services. Maintains communication with stakeholders. Provides status reports to Project Managers, vendors, stakeholders and resources.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable - schedule(s) as necessary.

Other duties and responsibilities as assigned.

Minimum Qualifications:

Demonstrates ability to maintain effective customer, business, and field relationships. Demonstrates ability to manage conflicts and collaborate cross-functionally.

Demonstrates ability to make decisions, negotiate, and solve problems.

Acts as a single point of contact for customer initiatives and escalations during the order management lifecycle.

Understands construction dependencies including HFC, fiber builds, structured cabling, permit dependencies, and right of entry.

Understands data services and solutions including dynamic routing (e.g., Border Gateway Protocol), static routing, and IP address allocation.

Understands voice services.

Balances competing priorities, maintains consistent attention to detail, and adapts quickly in a dynamic environment.

Able to manage orders that require technical knowledge.

Preferred Qualifications:

Working knowledge of Excel, SalesForce, Workbench, CSG, and Singleview.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com